Disputes

---

This Practice Note outlines the Design Institute of Australia’s policy and process for resolving disputes relating to design services. 

• Contents

  PN 306 2023 / Pages 5

  Includes:

  • Types of disputes

  • Status of the DIA process

  • When the DIA can act

  • Process for dispute resolution

  • Written complaint

  • Initial assessment

  • Info gathering

  • Investigation

  • Decision

  • Appeals

  • General guidance on disputes